MANAGED SERVICES

website management services - Genuus Managed Services

It’s about amazing People and Systems.

Our Managed Services are designed to address your objectives of operational cost reduction, management of software and technologies, market reach and customer traction, continuous engagement and managing new technologies and collaborative tools.

Process & Technology

We have the expertise to manage complex solutions. It requires elaborate systems to manage these solutions. We guarantee the best for our Clients and their end customers and do so because of the critical processes we follow.
 
  • Service Level Agreements (SLAs) with our Clients
  • Periodic Process and Technology Audits
  • Continuous Training Programs that are an integral part of the Performance Management System for our Managed Services team
  • Customer Feedback through our CRM (Customer Relationship Management) platform
  • Robust Content Management Systems and automated processes
Managed services - Genuus

Process & Technology

We have the expertise to manage complex solutions. It requires elaborate systems to manage these solutions. We guarantee the best for our Clients and their end customers and do so because of the critical processes we follow
 
  • Service Level Agreements (SLAs) with our Clients
  • Periodic Process and Technology Audits
  • Continuous Training Programs that are an integral part of the Performance Management System for our Managed Services team
  • Customer Feedback through our CRM (Customer Relationship Management) platform
  • Robust Content Management Systems and automated processes

Dedicated Relationship Managers

Our team of dedicated Relationship Managers are focused on creating new customer experiences, optimising core business operations and providing continuous feedback to you and your customers.
Managed services & relationship managers

Intelligence & Reports

To help you take decision, we provide Customer, Category, Product and Channel Insights. A customized dashboard is designed our Clients; all Intelligence and essential reports are available on a single portal on the click of a button.
Web Maintenance Services

Intelligence & Reports

To help you take decision, we provide Customer, Category, Product and Channel Insights. A customized dashboard is designed our Clients; all Intelligence and essential reports are available on a single portal on the click of a button.

Secure Infrastructure

Our Development & Managed Services center hosts a UAT Server with a Firewall. Our premise is under 24X7 eSurveillance and there is a restricted access to the premise. Routine periodic back-ups of data are taken as a preventive measure to any untoward incident.
Development & Managed Services

Activities under eCommerce Managed Services

Keeping an eCommerce web site relevant requires a continuous amount of creative fuel. Our in-house Design Studio supports your site with
 
  • Updating the Product Catalogue and Pricing
  • Uploading Creative Content on the site
  • Managing Promotional offers
  • Handling of queries/grievances of end customers
  • Coordinating with Logistic companies for last mile deliveries
  • Coordinating with the Genuus engineering team for enhancements to the site
  • Management of online Inventory and Invoices
  • Intelligence and Reports
ecommerce website development & managed services

Activities under eCommerce Managed Services

Keeping an eCommerce web site relevant requires a continuous amount of creative fuel. Our in-house Design Studio supports your site with
 
  • Updating the Product Catalogue and Pricing
  • Uploading Creative Content on the site
  • Managing Promotional offers
  • Handling of queries/grievances of end customers
  • Coordinating with Logistic companies for last mile deliveries
  • Coordinating with the Genuus engineering team for enhancements to the site
  • Management of online Inventory and Invoices
  • Intelligence and Reports

Activities under a Bank’s Web site/ Intranet Managed Services

  • Updating Information on Products, Services and regulatory information
  • Uploading Creative content
  • Manage Leads generated through the site; these are passed on to the relevant teams in the Bank
  • Intelligence and Reports
  • Coordinating with the Genuus engineering team for enhancements to the site
web development company